Spoken

English
Malay

Written

English
Malay

8 Aug, 2019 - Current

Wintel Engineer

Encora Technologies Sdn Bhd, Menara Maybank Kuala Lumpur

Company Type

Multinational Corporation

Position

Junior

Specification

Others

Roles

Other Roles

• Implementation of technical and system administrative solutions for projects and operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, setting, directories, storage, hardening etc. in accordance with standards and project / operational requirements.
• Develop and maintain installation and configuration procedures.
• Maintain the integrity and security of cloud platforms, servers, and systems and provide strategic direction on Maybank’s VMWare private cloud.
• Involved in concept design, through development, integration, and operation of automated infrastructure-centric products, including developing Ansible, Chef or Puppet.
• Design, configure and manage the VMware compute platform, including physical, virtual, and private cloud infrastructure.
• Performance tuning and troubleshooting critical infrastructure.
• Develop micro-services to reduce execution time and design methods for the automating implementations and day-to-day support services, processes, and procedures.
• Conducts systems analysis to keep systems current with changing technologies.
• Defines and implements best practices for management of the VMware and Windows environment.
• Manage and lead outsourced vendors for the ongoing development and support of Maybank’s IAM solution; CyberArk, Ping and Active Directory.
• Lead engagement with cybersecurity team to perform penetration testing, configuration compliance, and security-centric investigations and remediations.
• Mentors and consults with team members and other organizations, customers and vendors on complex issues.
• Integrates technical expertise and business understanding, creating superior solutions to evolve Maybank’s private cloud strategy and vision.
• Architect HA and DR solution using VMware SRM and fault tolerance.

Reason of resign

4 Apr, 2017 - 6 Jun, 2019

Wintel Engineer

DXC Technology, Cyberjaya

Company Type

Multinational Corporation

Position

Junior

Specification

Others

Roles

Other Roles

• Define, design, consult, and lead the technical components/solutions for Wintel/Unix server support including interfacing with other domains/services.
• Perform problem management which includes identifying and documenting the root cause of problems and suggesting corrective actions that will eliminate the root cause. Resolve complicated problems related to Wintel/Unix server technology.
• Perform release to production for the release of new components, service functions, new products/technology, infrastructure server integration or end-to-end service to make sure that the implemented production copy fulfills business requirements according to specifications.
• Manage enterprise level projects involving upgrades, patches, etc. of Wintel/Unix servers.
• Manage Wintel/Unix terminal services.
• Capacity planning and management, proactively provide recommendations (including, but not limited to, hardware and software upgrades) in order to achieve required service levels in terms of scalability, reliability, availability, performance, security, business continuity, etc.
• Troubleshooting performance problems on any server (which may be due to application problems), able to identify server resources experiencing bottlenecks e.g. cpu, memory, disk, network, etc.
• Troubleshoot and resolve problems in a systematic and logical manner, and maintain good communications with all relevant parties throughout troubleshooting process.
• Develop troubleshooting guides and other documentation for ongoing operations support.
• Develop deploys, maintain tools, scripts, etc. for ongoing operations support, and maintain standard documentation and tools repositories for the team.
• Manage and continually improve upon the team's processes (e.g. incident management, operations management, change management, release to production, configuration management, problem management, capacity management, security management, etc.) and tools (e.g. locally developed, third-party, etc.).

Reason of resign

Offered new opportunity

8 Aug, 2015 - 3 Mar, 2017

Wintel Engineer

Hewlett-Packard Multimedia Sdn Bhd, Cyberjaya

Company Type

Multinational Corporation

Position

Fresh / Entry Level

Specification

Others

Roles

Other Roles

• Define, design, consult, and lead the technical components/solutions for Windows server support including interfacing with other domains/services.
• Perform problem management which includes identifying and documenting the root cause of problems and suggesting corrective actions that will eliminate the root cause. Resolve complicated problems related to Windows server technology.
• Perform release to production for the release of new components, service functions, new products/technology, infrastructure server integration or end-to-end service to make sure that the implemented production copy fulfills business requirements according to specifications.
• Manage enterprise level projects involving upgrades, patches, etc. of Windows servers.
• Manage Windows terminal services.
• Capacity planning and management, proactively provide recommendations (including, but not limited to, hardware and software upgrades) in order to achieve required service levels in terms of scalability, reliability, availability, performance, security, business continuity, etc.
• Troubleshooting performance problems on any server (which may be due to application problems), able to identify server resources experiencing bottlenecks e.g. cpu, memory, disk, network, etc.
• Troubleshoot and resolve problems in a systematic and logical manner, and maintain good communications with all relevant parties throughout troubleshooting process.
• Develop troubleshooting guides and other documentation for ongoing operations support.
• Develop deploys, maintain tools, scripts, etc. for ongoing operations support, and maintain standard documentation and tools repositories for the team.
• Manage and continually improve upon the team's processes (e.g. incident management, operations management, change management, release to production, configuration management, problem management, capacity management, security management, etc.) and tools (e.g. locally developed, third-party, etc.).

Reason of resign