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Member since: Aug 7, 2021
Completed Job: 0
Young creative digital native. 3+ international work experience in customer-facing roles. Graduated with a Bachelor of Arts in Media and Communications from the University of Melbourne. Part-time electronic music producer Sarawakian-born, American-raised. Part-time skateboarder, full-time UX designer. I'm passionate about making a positive difference in people's lives through my creative work and hopefully leave behind a legacy to inspire others in the future.
I come from a bartending background, so taking care of customers was my number one priority and I'm naturally good at empathising with and reading people. At my first job, I started off work as a barhand and worked my way up to bartender at a rooftop bar in Melbourne city within a year. We catered to crowds of over 200 pax on any given weekend, so I was responsible for taking care of a diverse crowd, from high-powered hedge fund managers to lawyers, bankers, the police force, and blue-collar tradesmen. I already have the most important skill for any designer: The ability to read people, connect with them and cater to their needs.
After that, I worked as a sales agent selling electricity over the phone to strangers. I constantly had to persuade and build rapport with hundreds of different personalities day-in and day-out, having to memorize each of their names and unique stories, which I did for over a year. In sales, confidence is everything. Your customers are only as confident in your product as you are, so sell them your confidence.
Overall, these previous jobs required me to have a high level of emotional intelligence. which allowed me to gain invaluable insights into human behaviour as well as boost my creative problem-solving skills along the way.
Student
English
English
8 Aug, 2019 - 2 Feb, 2021
Acquire BPO, Melbourne, Australia
Public Listed Company
Junior
Management, Marketing, Sales, Admin
Customer Services
10 Oct, 2017 - 1 Jan, 2019
Campari House Rooftop Bar and Restaurant, Melbourne, Victoria, Australia
Other
Junior
Others
Other Roles
Duties:
• Constantly serving customers, upselling new drinks, running food and drink orders, maintaining venue cleanliness and responsible service of food and alcohol standards, assisting bar staff with various requests and heavy-lifting duties across a five-storey venue
- ens
• Catering to a diverse range of functions from small private birthday events to 100pax high-profile corporate functions
Needed to focus on my final semester of university and prepare for final exams.
Major in Media and Communications
Bachelor's Degree
Art/Design/Creative/Multimedia
2 Feb, 2016 - 5 May, 2019
Yes
Yes
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