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Member since: Dec 30, 2021
Completed Job: 0
About Me
Hi I'm Syafiq, 22 years old and currently living in Kuala Lumpur.
I have a Diploma in Computer Networking and I do have general knowledge in all IT sectors. I have been working as a Customer Service executive since late 2019 for 2 big companies which is Lazada and Shopee Malaysia.
I am now looking for a better and challenging job for me to compete and ear more experience. I am ready and willingly to learn and adapt with new knowledge and new working environment in order for me to grow bigger.
Current Status
Self Employed
Language
Spoken
English
Malay
Written
English
Malay
Working Experience
7 Jul, 2020 - 12 Dec, 2021
Customer Service Executive
WebHelp, Cheras
Company Type
Multinational Corporation
Position
Senior
Specification
Management, Marketing, Sales, Admin
Roles
Customer Services
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Reason of resign
End of contract
11 Nov, 2019 - 5 May, 2020
Customer Service Executive
DayThree, Subang Jaya
Company Type
New Startup
Position
Fresh / Entry Level
Specification
Management, Marketing, Sales, Admin
Roles
Customer Services
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Resolve customer complaints via phone, email, mail, or social media
Reason of resign
Company was closed due to covid 19, and most workers being terminated
Education
Other
Major in Computer Networking
Diploma
Computer Science/ Information Technology
5 May, 2017 - 8 Aug, 2019
Awards
Employee Of The Month
Highest CSAT with zero DSAT recorded for the whole month, and maintained the same performance for months
CEO of company WebHelp
1 Jan, 2021
Skill Sets
Tools & Software
Additional Information
Owns Transportation
No
Owns Laptop
Yes
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