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Member since: Dec 21, 2020
Completed Job: 0
About Me
Well, hello there!
My name is Siti Noor binti Wahab and you may call me by my preferred name, Norisz.
In brief, I am an Application Support Professional with more than 7 years of experience in monitoring, in-depth analysis, implementation, technical systems, and troubleshooting.
Here's what you need to know about me :
- 8++ years of IT experience in industry-leading US, EU, and APAC Multinational & Malaysian companies
- Currently employed with AXA Group Operations Malaysia as Business Application Monitoring Engineer (Subject Matter Expert in Dynatrace)
- Certified in ITIL® Foundation V4 Certificate in IT Service Management (2020)
- Certified in PRINCE2® Foundation Certificate in Project Management (2020)
- Obtained Professional Accreditation from Malaysia Board of Technologists (MBOT) as Professional Technologists and Graduate Technologists in Information and Computing Technology (IT)
- Graduated in Bachelor's Degree of Information Technology (Hons.) in Software Engineering (BSE) from one of the top private university in Malaysia
- Presently based in Selangor, Malaysia and willing to travel and relocate at any time
- Extensive international exposure gained from assignments in Germany, United Kingdom, Singapore & Philippines
Why you should hire me? Because I am :
- Highly Flexible
- Having Strong Work Ethics
- Focusing on Details
- Delivering Quality
- Team Player
- Possessing Positive Attitudes
- Motivated to Grow and Learn
- Common Sense :-)
If I am what you are looking for, I would love to hear from you!
Hit the "Message" button on my profile.
Sincerely,
Your Next Top Candidate
Current Status
Self Employed
Language
Spoken
English
Malay
Written
English
Malay
Working Experience
7 Jul, 2019 - 12 Dec, 2020
Business Application Monitoring Engineer
AXA Group Operations Malaysia Sdn Bhd, Selangor, Malaysia
Company Type
Multinational Corporation
Position
Senior
Specification
Others
Roles
Other Roles
Be the Dynatrace subject matter expert for the Application Services Department.
Assist the department and team with troubleshooting and root-cause diagnosis of performance
issues.
Perform investigation to provide the root cause analysis and initial findings based on the data
captured in Dynatrace and report incident to Incident Management Team for further
investigations.
Ensure customer's business critical applications are available and performing at their peak.
Monitor customer's critical application performance and availability.
Design comprehensive dashboards for critical applications to perform end-to-end monitoring
Maintain and enhance dashboards and reports to meet requirements of IT and business users.
On-board additional applications for monitoring and update software with necessary service
packs.
Summarize and review performance trends with application owners and stakeholders in
operation meetings.
Reason of resign
Education
Universiti Kuala Lumpur (UniKL)
Major in Software Engineering
Bachelor's Degree
Engineering (Computer/ Telecommunication)
1 Jan, 2008 - 12 Dec, 2011
Awards
Professional Technologists
Professional Technologists in Information & Computing Technology (IT)
Malaysia Board of Technologists (MBOT)
11 Nov, 2020
Graduate Technologist - Information & Computing Technology (IT)
Graduate Technologist - Information & Computing Technology (IT)
Malaysia Board of Technologists (MBOT)
4 Apr, 2020
Graduate with Second Upper Class Honours
Graduate with Second Upper Class Honours
University of Kuala Lumpur
10 Oct, 2012
Dean List University Award
Dean List University Award
University of Kuala Lumpur
1 Jan, 2008
Skill Sets
Tools & Software
Experienced Industry
Additional Information
Owns Transportation
Yes
Owns Laptop
Yes
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